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JOB ADVERTISEMENTS UPDATED:  24 JANUARY 2018

Senior Engineer — 2nd level support

Duties:

  • Performs 3rd level troubleshooting for all Oculus IP services at an advanced level
  • Advanced Voice support
  • Advanced Network support including Mikrotik routers/configurations
  • Link connectivity (DSL, Telkom BRI/Analogue, Diginet, wireless) service for afterhours work
  • Responsible for Oculusip LAN, Backups, monitoring software and all other related network hardware and software.
  • Plans, designs, develops, and implements network engineering plans of moderate scope and complexity.
  • Provides technical support in customer interaction situations, including test and service requests.
  • Exercises judgment within defined procedures and practices to determine appropriate actions.
  • Identifies and develops requirements for the IT organization for provisioning inventory, and billing functionality.
  • Debugs and tests networks, plans projects, and performs needs assessments.
  • Audits and optimizes existing designs by demonstrating good judgment in selecting methods and techniques for obtaining solutions
  • Configures and performs advanced diagnostics on Network Infrastructure components
  • Contributes, and may prepare, detailed engineering plan designs and standards by interacting with cross-functional peers both internal and external
  • Develops design documentation and training in support of network configurations and new technology introductions.
  • Performs hardware fault isolation and repair. Repairs and VLAN problems
  • Provides technical support for standard activation, deployment, and maintenance activities and issues
  • Troubleshoots Infrastructure including cable and fiber. Understands and troubleshoots routing protocols for the LAN and WAN
  • Understands and can configure and install Network technology for bridging or routing
  • Writes method of procedure documents and templates for internal and external execution
  • Installs

Experience:

  • PBX
  • Mikrotik
  • Routing
  • Networking
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