Boost Customer Satisfaction

Stay ahead
of the competition with the 3CX Phone System Pro

The 3CX Phone System Pro edition provides specialised call centre features for any size business at a really affordable price.

Supervisors can review the number of calls in the queue, how many calls have been answered or missed, average wait-times and much more. The system has been specifically designed to improve customer satisfaction and allow supervisors to listen in on calls, speak directly to the agent with the whisper feature and give agents valuable feedback without the customer hearing any of the advice given.

The 3CX phone system Pro allows you to take full control of call queues, right down to setting wrap-up times. If you are interested in getting the 3CX phone system Pro, it’s as simple as a licence key upgrade which can be purchased from us. Any call centre can benefit from this solution and with expert advice from OculusIP, your business can stay ahead of the competition when it comes to customer satisfaction.

This system allows you to boost your customer care agents’ productivity, by reviewing real time queue and agent statistics.

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3CX was remarkably flexible and easy to install. It was also extremely simple to manage and being able to run…

Dustin Adam, Director of IT
Caterham F1

Configurability of 3CX is outstanding – we can easily make changes to the PBX ourselves, something that was unthinkable on…

Bill Peters, Head of IT
Caterham F1

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